Who’s responsible for processing my data?

neck&neck, in compliance with Law 34/2002, on 11 July, on information and electronic commerce business services, informs you that:

It’s corporate name is: NECK CHILD S.A.
CIF/NIF/NIE is: A92016344
It’s registered office is: Avenida de Castilla, 33, San Fernando de Henares, 28830, Madrid
Registered in the Madrid Company Register Volume 16383, Book 0, Page 1, Section 8, Sheet 278443
To communicate with us, you can use the following means of contact:
Tel.: 91 678 18 30
Email: clubneck@neckandneck.com

All notifications and communication between users and neck&neck will be considered effective, for all purposes, when made through postal mail or any other means detailed above.

In no case do we treat specially protected data:

All the above mentioned data we have obtained or directly from You by submitting a commercial offer, contractual proposal, etc. or through your company by providing us with the identification data and other information necessary to carry out the purpose of the contractual relationship between the parties. It will be your or your company's obligation to provide us with the updated data in case of change.

We process your data for the following purposes:

We process the data provided by interested persons in order to manage different activities derived from specific procedures performed in terms of sales, after sales service, supplier management, quality of services, etc. In this way, we will use your data to carry out any of the following actions:

I. Send information requested via the contact form on our website or any other form of contact with our business,
II. Provide both potential customers and our customers with offers of products and services of interest,
III. Carry out the administrative, fiscal and accounting management of our clients and/or suppliers,
IV. Carry out satisfaction surveys, market research, etc. in order to offer you the most appropriate offers and an optimised quality of service, etc.

How long will you keep my data for?

Personal data related to natural persons linked to potential customers, customers and suppliers that we collect through the different contact forms and/or information collection will be kept as long as their deletion is not requested by the interested party. Data provided by our customers and suppliers will be kept as long as the commercial relationship between the parties is maintained, respecting in any case the minimum legal storage periods according to the subject.

Employee data will be kept as long as the employment relationship is maintained and in any case, according to what the legislation prescribes to that effect.

In any case, we will keep your personal data for a period of time that is reasonably necessary, taking into account our needs to respond to questions that arise or solve problems, make improvements, activate new services and meet the requirements required by applicable law. This means that we may keep your personal data for a reasonable period of time even after you have stopped using our products or have stopped using this website. After this period, your personal data will be deleted from all our systems.

What is the legitimacy basis for the processing of your data?

According to the type of data processing, the legitimacy basis is as follows

Accounting Management: billing management with customers and/or suppliers Maintenance, development and control of contractual relationship between parties
Financial Management: application of withholding tax, bonuses, etc. Maintenance, development and control of contractual relationship between parties; Fulfilment of legal obligations
Administrative Management: logistics management, warehouse, customer deliveries, receipt of goods, etc. Maintenance, development and control of contractual relationship between parties
Marketing: Commercial actions on our products or services aimed at our customers or those who have requested information about our products and services in the past, including conducting customer satisfaction surveys. Free and unequivocal consent of the interested party (potential clients), we make it clear that the withdrawal of this consent can in no case condition the execution of the contract between the parties; legitimate interest of the company on the promotion and commercialisation of products or services similar to those obtained or requested by people interested in the past.
If you are employed for Labour Management: administrative, accounting and tax management of employees. Execution of employment contract.

In the event that you do not provide your personal data, we cannot execute your contract, comply with legal obligations or obligations derived from public authorities.

Who your data will be communicated to:

We will not transfer your personal data to any third party company that intends to use them in its direct marketing actions, except in the case that you have expressly authorised us to do so.

We inform you that we can provide your personal data to Public Administration bodies and competent Authorities in those cases where we are legally required or in cases where, acting in good faith, we consider that such action is reasonably necessary to comply with a judicial process: to address any legal claim or complaint; or to protect the rights of the company or its customers and the general public.

We inform you that your data will not be transferred or communicated to third parties companies solely responsible for its processing and safekeeping.

Yes, we will provide your personal data to third parties (e.g. internet service providers that help us administer our website or carry out the contracted services, computer support and maintenance companies, logistics companies, tax and accounting advisory companies, etc.). In any case, these third parties must maintain, at all times, the same levels of security as we do in relation to their personal data and, when necessary, will be bound by legal commitments in order to keep their personal data in a private and secure way and also to use only the information following the company’s specific instructions.

What are your rights as an interested person:

Anyone has the right to obtain confirmation about whether we are processing personal data that concerns them, or not.

Specifically, interested persons can request the right to access their personal data, as well as receive them in a common format and mechanised reading if the processing is carried out by electronic means (portability right).

Likewise, interested persons may request the right to rectify inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes it was collected for.

In addition, in certain circumstances, the interested parties may request the limitation of data processing or in certain circumstances and for reasons related to their particular situation, the interested parties may exercise their right to object to the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims or in those exceptions established in the applicable regulations.

Likewise, we inform you that you have the right to withdraw your consent granted at any time, without affecting the legality of the treatment based on the consent prior to your withdrawal.

Likewise, the User is informed that at any time they can exercise the aforementioned rights by writing to us using the contact details that appear in Exhibit 1 of this Legal Notice, attaching a copy of their ID.

You will also have the right to file a claim with the Spanish Agency for Data Protection, especially when you have not obtained satisfaction in the exercise of your rights.


On the other hand, in accordance with the provisions of Law 34/2002, of July 11, on Information and Electronic Commerce Business Services, we promise not to send advertising through email without having previously collected the express recipient authorisation. The User may oppose the sending of advertising by checking the corresponding box.