Buy from your preferred country Remember that we can only send your order to addresses located in the chosen country.
Shipping methods, sales conditions and delivery points will be updated when changing countries.
Some items require special conditions to be returned:
Swimwear: must include the hygiene sticker.
Underwear and hair accessories can’t be returned for hygiene reasons.
Some items require special conditions to be returned:
Swimwear: must include the hygiene sticker.
Underwear and hair accessories can’t be returned for hygiene reasons.
If you’re not satisfied with your neckandneck.com purchase, you have 30 days from the date of purchase to exchange it for another size or request a refund.
Returning an item in neck&neck is very simple! You can do it in one of our neck&neck stores or by taking it to a Post Office.
No returns can be made in the corners of El Corte Inglés.
How will I receive my refund?
Once we’ve received the order in the warehouse and confirmed the refund, we’ll refund the amount to the same payment method you used (card or PayPal).
When will I receive my refund?
When the order arrives at our warehouse we will send you an email to confirm that the return is correct and we’ll refund you. From the moment we make the refund, the time your refund takes will be dependent on your bank.
What should I do if my return amount is incorrect?
Please contact our Customer Service department via email contact@neckandneck.com or via phone on 91 626 86 32 and we’ll solve the problem as soon as possible.
You can exchange the item size via the website.
Portugal | ||
Shipping method | Cost | Delivery |
neck&neck store | Free | 2-5 working days |
To home |
8,95€, Free for orders over €60 |
2-5 working days |
Rest of EU | ||
Shipping method | Cost | Delivery |
To home |
15€, Free for orders over €200 |
2-5 working days |
We’ll send you an email before so that you can track your order.
The person picking up the order must present the ID or identification document and the Order number.
Can the delivery country be different from the purchase country?
No. Each country has its own online store. The products, prices and shipping costs can vary depending on the country. For this reason, the purchasing country must be the same as the delivery country.
When you enter the website for the first time, you can choose the country you want to receive your order in.
If you want to change the purchase country, you can do it on the bottom of the home page.
Does neck&neck send orders to all countries?
We send orders to all countries in the euro zone and the UK except the Canary Islands, Gibraltar, Ceuta and Melilla.
You can consult the countries on this link
What are the delivery costs for each country?
You can check here.
When your order leaves our warehouses, we’ll send you an email so that you can track your order.
At any moment, you can check your order status on the Orders section by entering the tracking no. in Locate my Order, located at the top of the home page.
If you’ve selected deliver to a store, we’ll send you an email when your order has arrived in store.
The items I received are incorrect or are defective. What do I do?
If the articles you receive are defective or are different from what you purchased, please contact Customer Service through our form, by email contact@neckandneck.com o a través del teléfono 91 626 86 32 and we’ll respond as soon as possible.
Can I cancel or change my order?
Once you’ve received confirmation of your order, it’s not possible to change or cancel it. If you change your mind, you can return the items once you have received your purchase.
Order Confirmation
Once your order is confirmed, you can see it on your account in “My Orders”. You’ll also receive an order confirmation email.
The items I received are incorrect or are defective. What do I do?
If the articles you receive are defective or are different from what you purchased, please contact Customer Service through our form, by email contact@neckandneck.com o a través del teléfono 91 626 86 32 and we’ll respond as soon as possible.
Can I cancel or change my order?
Once you’ve received confirmation of your order, it’s not possible to change or cancel it. If you change your mind, you can return the items once you have received your purchase.
Order Confirmation
Once your order is confirmed, you can see it on your account in “My Orders”. You’ll also receive an order confirmation email.
Can I gift wrap my order?
You can gift wrap the majority of the products in your order.
Boots and coats from the baby and junior collection cannot be wrapped as a gift due to their size.
You can chose this option on the shopping cart page before choosing the shipping method.
I’m giving a neck&neck gift, can I have a gift receipt?
What’s a gift receipt? A gift receipt which lets you send an order to someone without them seeing the price.
You can select this on the shopping cart page before you finalise the order.
How do I return a gift?
If you have a gift receipt and want to return it, you can do this in two ways: go to one of our stores and we will exchange it for another item or for a gift voucher. If you want to do this online, please write to us contact@neckandneck.com or call us on 91 626 86 32 and we’ll give you a personal code that you can redeem on our website.
How can I reserve a garment in a store?
Please keep in mind that until we send you the reservation confirmation email, the reservation will not be effective.
How long do I have the garment reserved?
Upon receipt of the reservation confirmation email, you have a 24-hour deadline to go to the store to finalize your purchase.
Remember that the price of the reserved item will be the one in force at the time of collection in the store.
The store reservation option is not available during sales and promotions.
How can I know if a garment is available again?
It is very easy, click on the size you are interested in and you can leave us your email. We will notify you if the garment becomes available again.
What payment methods can I use?
We accept the following payment methods: Visa, Visa Electron, Mastercard, American Express, PayPal, Gift Card.
Can I receive an invoice in my company name?
Yes. In the shopping cart, you can indicate if it is for an individual or company. In this second case, you will be asked for tax information.
Can I request Tax Free?
Neckandneck.com is not attached to any entity that collaborates with the Tax Free Service.
But you can request it for purchases made in our physical neck&neck stores if you reside outside the EU, or in the Canary Islands, Ceuta or Melilla.
Can I receive periodic emails with the latest neck&neck news?
To always be up to date, neckandneck.com users can subscribe to our newsletter where you’ll enjoy news, raffles and exclusive promotions. You can subscribe here.
What advantages does being a Club neck customer have?
And more...
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And if you forget your password...
You can recover it easily on My Profile and we’ll send you a message with a link which will let you create a new password.
Does neckandneck.com have a customer service team?
If you want to contact us, you can do so via our form, our email address contact@neckandneck.com or our phone number 91 626 86 32.
What’s neck&neck online store’s privacy policy?
All the information is on the Privacy policy link.
Do you need help?
Contact our customer service team by email contact@neckandneck.com or by phone : 91 626 86 32 (Monday - Friday from 9 am to 7 pm and Saturday from 9 am to 2 pm)
Contact with our Customer Service Team by email contact@neckandneck.com
or by phone : 91 626 86 32
(Monday to Friday 9 am to 7 pm and Saturday from 9 am to 2 pm)